FAQs
Good questions, honest answers.
How long does delivery take?+
Same-day for orders placed before 2pm in Nairobi. Next-day for later orders and select outskirts.
How do I pay?+
We accept M-Pesa and cash on delivery for Nairobi. You'll receive the till number by SMS after checkout.
Are your glosses cruelty-free?+
Yes — every Glow & Go product is vegan and never tested on animals.
Are ingredients safe for sensitive lips?+
Our formulas are fragrance-light and skin-loving. Full ingredient lists are on every product page.
Can I return a product?+
Unopened items can be returned within 7 days. See our refund policy for details.
Are your products authentic?+
Every gloss is hand-packed in our Kilimani studio. There are no resellers.
Do you ship outside Nairobi?+
Yes — courier delivery countrywide within 1–3 business days.